frequently asked questions

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FAQ

1. Who is Viahero?

Viahero is an all-Filipino-owned organization specializing in end-to-end logistics and e-commerce enabling.

Established in September 2024, the company started operations to become the all-in-one logistics hero for Filipino small and medium-sized enterprises (SMEs), handling everything — from warehouse storage to last-mile delivery. Operated by a team of experienced professionals who understand the demands of today’s fast-paced environment, ViaHero aims to reshape the Philippine logistics landscape to deliver agile, responsive solutions and a stress-free experience for our clients.

2. What does Viahero do?

Viahero provides comprehensive end-to-end logistics solutions, handling everything from secure warehouse storage to efficient last-mile delivery. We ensure a seamless and efficient process for our clients. We offer a range of services to help businesses streamline their operations and enhance their customer experience.

3. Why does Viahero exist?

Viahero was founded to address the evolving needs of businesses in today’s fast-paced digital age. We recognize the challenges businesses face in managing complex logistics operations and keeping up with the latest e-commerce trends. We aim to simplify these challenges by offering a one-stop solution that empowers businesses to focus on their core competencies.

4. Who are Viahero’s customers?

Viahero caters to a wide range of businesses, from Filipino small and medium-sized enterprises (SMEs) to large corporations. Our ideal clients are:

E-commerce Startups: Businesses that are just starting out and need a reliable partner to handle their logistics and e-commerce operations.

Established Businesses: Companies that want to improve their existing logistics and e-commerce processes to increase efficiency and reduce costs.

Retailers: Businesses that need to manage inventory, fulfill orders, and ship products to customers.

By understanding the unique needs of each client, Viahero provides tailored solutions that drive growth and success.

5. What are Viahero’s Core Values?

ViaHero is PINOY:

P – Perseverance: We do not let roadblocks deter us from achieving our goals

I – Inspires Innovation: We come up with ways to make our process modern and efficient. We strive to continuously improve

N – Nerve: We face challenges head on and with confidence

O – Optimism: We do not believe in dead ends. We find or create ways to make things happen

Y – Youthfulness: We stay relevant and pay attention to trends and improvements

Guided by our PINOY Core Values, you can expect Viahero to treat your business as our own and provide exceptional experience anytime, all the time.

6. What is Viahero’s Mission and Vision?

Mission: Become the solid backbone of Filipino MSMEs and corporations in scaling and growing their business

Vision: Viahero as the go-to company for scaling and growing businesses through logistics and e-commerce support.

7. What services does Viahero offer?

Viahero offers a wide range of on-demand delivery services to meet your needs:

Deliveries: We provide reliable and efficient delivery services, ensuring timely and accurate delivery of packages to your customers.

Warehousing: Our warehouses offer secure storage and inventory management solutions, optimizing your supply chain.

Consolidation: We consolidate shipments to reduce costs and improve efficiency, making your logistics operations more cost-effective.

E-commerce: Our e-commerce solutions help you set up and manage your online store, from product listings to order fulfillment.  

Distribution: We optimize your distribution channels to ensure your products reach your target market quickly and efficiently.

8. How much do these services cost?

The cost of our services varies depending on factors such as the specific service, delivery location, and volume of goods.

9. What’s the SLA of these services?

Viahero adheres to strict Service Level Agreements (SLAs) to ensure timely and reliable delivery.

10. What are the payment terms of Viahero?

We offer flexible payment options: billing-based payments, wallet top-ups, and cash on delivery.

11. What is the service promise of Viahero?

Our service promise is “Siguradong Makakaabot,” ensuring that your shipments reach their destination on time.

12. Where does Viahero operate?

Viahero operates within the Philippines.

13. Does Viahero own their vehicles?

No, Viahero leverages a network of trusted delivery partners to ensure flexibility and scalability.

14. Does Viahero own its warehouses?

Yes, Viahero owns its warehouses to maintain control over storage and inventory management.

Data Privacy Policy

ViaHero respects the individual’s right to privacy. ViaHero is committed to protecting the confidentiality of your personal information thus it has adopted necessary measures to secure it.  ViaHero is bound to comply with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and relevant issuance of the National Privacy Commission.

This Privacy Notice discloses the privacy practices for the ViaHero website. By accessing it, you are consenting to our collection and use of information in accordance with this Privacy Notice.

What information do we gather about you?

You do not have to create an account nor provide us with any personal information to access the ViaHero website. However, we may ask for some personal details if you wish to inquire about our services.

We and our third-party vendors collect certain information regarding your access to our site, such as the page visited, your IP address, and browser type.  We may use your IP address to identify the general geographic area from which you are accessing this site.

What do we use your information for?

We use your information for marketing purposes and to ensure that you get the best experience on our site.

We also use the information gathered from you for systems administration purposes, abuse prevention, and to track user trends, and for the other purposes described in this notice. If you send us an email, post on our Facebook, Instagram, or LinkedIn account, the email address, Facebook, Instagram, or LinkedIn account you provide may be used to send you information, respond to inquiries, and/or other requests or questions. We will not share, sell or authorize any third party to use your email address and social media accounts for commercial purposes without your permission.

Usage information may be shared with third-party vendors to the extent necessary to provide and improve web services or other communications to users. For example, we use Google Analytics to generate reports on site usage, web traffic, user behavior, and user interests in order to optimize our website for our visitors.

We may also provide your information to third parties in the following circumstances: (1) when you have given consent; (2) if it is in response to subpoenas, court orders or legal processes; (3) a requirement to fulfill a service that you have subscribed to; (4) detect, prevent or otherwise address fraud, security, or technical issues; or (5) protect our rights and safety and the rights and safety of our users or others.

How is this information collected?

Google, Facebook, and other third parties may use cookies and similar technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and target ads. For more information on Google Analytics privacy policy, visit  https://privacypolicies.com/blog/privacy-policy-google-analytics/ and for Facebook, visit https://www.facebook.com/policy.php

You may choose not to give your personal information, however, ViaHero may not be able to provide the service that you may require.

Cookies

Cookies are small files that are stored on your computer (unless you block them). We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may disable cookies through your individual browser options.

Other Websites and Cookies

Cookies may be set by parties other than us. These third-party cookies may, for example, originate from websites such as Twitter, Facebook, YouTube, or other social media services for which our website has implemented plug-ins. Since the cookie policies of these sites change over time, you should determine their policies by visiting the privacy policy pages of these sites directly.

Information Protection

ViaHero has reasonable administrative, physical, and technical security measures in place to help protect against the loss, misuse, and alteration of the information under our control. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

ViaHero protects your personal information through:

  • Confidentiality requirements and data privacy training of our associates;
  • Document storage security policies;
  • Security measures to control access to our systems and premises;
  • Limitations on access to personal information;
  • Strict selection of third-party data processors; and
  • Electronic security systems, such as firewalls and data encryption.

Storage and Transmission

Personal information is stored in the ViaHero database cloud. Back up of the personal information is kept in a secure physical location.

Retention Period

Data are retained until consent is withdrawn. In case a retention period is provided, all records after the said period will be securely disposed of.

Data Subject Rights

You have the following rights as data subjects:

  • Right to be informed what personal information ViaHero holds about you and what it is used for
  • Right to reasonable access your personal information
  • Right to object to the processing of your personal information
  • Right to update the personal information the ViaHero holds or rectify inaccurate data
  • Right to erasure or blocking
  • Right to damages
  • Right to data portability
  • Right to file a complaint

You may request access to your personal information, and/or have it corrected, erased or blocked on reasonable grounds. ViaHero will consider the request and reserves the right to deal with the matter in accordance with law.

Children’s Privacy

Our service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Amendment/Modification of Data Privacy Policies

ViaHero reserves the right to modify/amend this notice at any time in its sole discretion and will publish such modification in our site. The modification shall take effect immediately upon posting.

Queries and complaints can be directed to the ViaHero management by emailing info@viahero.ph